Privacy Policy

We obtain personal information about you that you provide to us through our website, emails and phone conversations, for example when you:

• Ask us to survey your property or a property you may purchase
• Ask us to value your property

The information we collect from you might include (but is not limited to) your name, address, email address, phone number and any other information you choose to provide to us.

Bristoland Bath Surveyors acting as a data controller, will retain your name, address, telephone numbers and email addresses as provided by you in order to carry out valuations and surveys. In addition, all signed completed documentation and terms of engagement will be retained. We will hold the data in accordance with the guidelines and requirements of our professional body and complaints handling obligations.

We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Bristol and Bath Surveyors Ltd.

We may use your name, email address and postal address to provide you with information, you have requested from us,respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff.Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Bristol and Bath Surveyors Ltd business in response to customer enquiries or requests.

Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services,we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

We will never sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

• Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These include:
• Contractors required to provide quotes and estimates as requested by you who will change from time to time.

 We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

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We will never sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

• Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These include:
• Contractors required to provide quotes and estimates as requested by you who will change from time to time.

 We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

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In this section we have summarised the rights that you have under data protection law. Some of the rights are complex,applying only in certain circumstances and subject to certain exceptions, andin the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

• To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
• In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
• To rectification of the information we hold about you.
• In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
• Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at info@bristolandbathsurveyors.co.uk

or write to us at 6 St Margaret’s Lane, Backwell, Bristol, BS48 3JR

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection.You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers.

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Transferring your information outside of European Economic Area (“EEA”)

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We would not typically transfer your data outside of the EEA without your specific request to do so.

We keep this Policy under regular review. This Policy was last updated on 1^st September 2018.

Bristol and Bath Surveyors Ltd.Registration Number: 09223916